Troubleshooting

Emails do not arrive

Open FillKite → Settings → Log and check what was sent. If an email shows as sent, the problem is almost always the server’s mail setup: press Check my sender domain in Settings → Email, set a From email on your own domain, or use an SMTP plugin. Failed emails are retried by themselves and can be sent again from the entry.

The form does not send

Forms need JavaScript. Visitors without it see a short message asking them to turn it on. Check your browser console for errors from other plugins.

Does it work with page caching?

Yes. Forms for logged-out visitors contain nothing personal, so cached pages keep working.

Still stuck?

Contact us and tell us what you tried.