Online shops and customers

Order cancellation

If the order has shipped, a notice explains that it must be returned instead and asks for the tracking number. Free to use with FillKite.

Live demo

Order cancellation

Fill it in and press the button to see how it behaves. Nothing you type is saved or sent.

What is in this form

Your name (required)
Email (required)
Order number (required)
Why are you cancelling? (required)
Please tell us (required)
Has it shipped? (required)
Tracking number
Cancel the whole order?
Which items? (required)

How the conditional logic works

This form shows or hides fields as people answer, so everyone sees only what matters to them.

“Please tell us” appears only when “Why are you cancelling?” is “Other”.
“Tracking number” appears only when “Has it shipped?” is “Yes”.
A notice appears only when “Has it shipped?” is “Yes”.
“Which items?” appears only when “Cancel the whole order?” is “Only some items”.

Use it on your site

Install FillKite free from WordPress.org.
Download this form with the button above.
Go to FillKite → Import → From a FillKite file, choose the file and import it.

Questions

About this form

Is the order cancellation form free?

Yes. It works with the free FillKite plugin, and you can download it and change it as you like.

Is anything I type saved?

No. This demo runs in test mode: FillKite checks your answers like a real form, but nothing is saved and no email is sent.

How do I use this form on my site?

Install FillKite, download the form with the button on this page, then go to FillKite → Import → From a FillKite file and choose the file. After importing, open it in the builder, change anything you like and add it to a page.

Does this form use conditional logic?

Yes. 4 fields or notices show only when earlier answers call for it. “Please tell us” appears only when “Why are you cancelling?” is “Other”.

What fields does it have?

It has 9 fields: Your name, Email, Order number, Why are you cancelling?, Please tell us, Has it shipped?, Tracking number, Cancel the whole order? and more.

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