Refund Policy

Money-back guarantee

If FillKite Pro is not right for you, you can ask for a full refund within 14 days of purchase. The guarantee covers every paid plan: new yearly licences, renewals and lifetime licences. You do not need to give a reason.

How to ask for a refund

1. Write to us through the contact form or at hello@fillkite.com from the email address you bought with.
2. Include your order number or licence key if you have it. If you do not, your email address is enough for us to find the order.
3. We confirm the refund, usually within 2 working days.

Eligibility

A refund request must reach us within 14 days of the payment. When a licence is refunded, it is deactivated and Pro features stop on your sites; the free FillKite plugin and your forms and entries keep working. Each customer can be refunded once for the same plan, so buying and refunding again and again is not covered.

How refunds are paid

Freemius, our payment provider, sends the refund to the card or PayPal account you paid with. It usually appears within 5 to 10 working days, depending on your bank. Any sales tax or VAT you paid is refunded too.

Renewals

We email you before each yearly renewal. If a renewal charges you when you did not want it, you can ask for a full refund within 14 days of the renewal date, and we also turn off automatic renewal for you.

Lifetime licences

Lifetime licences have the same 14-day money-back guarantee. After that period, lifetime licences cannot be refunded.

Chargebacks

Please contact us before disputing a payment with your bank: a refund from us is faster for you. If a chargeback is opened, the licence is deactivated while the dispute is open, and is ended if the payment is reversed.

Contact

Need help with a refund? Contact us. Or email hello@fillkite.com.